Because there’s no reason why you should ever have to wait

When it comes to your association management company, few things are more frustrating than not being able to talk to the right people when you have a question, concern, or feedback. We’ve heard from far too many of our customers how disappointed they were with never getting responses to calls and emails.

That’s why at Spectrum we’ve improved the system so you don’t have to wait. Thanks to our same-day response policy*, you can expect a call or email back the very same day you try to reach your Spectrum community manager. We don’t just claim to take customer service seriously…we mean it! And we show it in how we communicate with our customers.

RELATED: What Our Customers Have to Say About Our Services

Live Chat for Immediate Questions

Homeowners who have a question, comment, or concern that needs immediate attention love our live chat feature. This is by far the easiest way to access Spectrum’s refreshingly different service that we’re so proud of, and it’s become a leading customer favorite. Account login isn’t even required to access live chat, so you can get help while multi-tasking.

Quick Communication You Can Count On

Beyond answering questions and concerns within the same day, we’ve mastered rapid response with fulfilling board-approved projects, too. Instead of having to wait weeks or even months for something to happen with projects needing board approval, your community manager gets to work immediately and sends you an update each week about the progress. In most cases, projects are completed within two weeks. When you choose Spectrum, you won’t have to be left wondering and waiting if your community manager is fulfilling requests and getting the ball rolling with projects.

A True Promise of Customer Service

Here at Spectrum, we don’t just say that we’re focused on customer service. Everything we do, and especially how we do it, is geared toward making sure our customers experience refreshingly different service, and rapid response is part of that. After all, you pay us to manage your community. And to our team, that means communicating with you when you need it, but most importantly, getting things done. Isn’t that refreshing?

 

*Same day return excludes holidays, vacations, and weekend. Policy applies to calls and emails received before 5pm. No expressed or implied warrant is given with regard to an exact response time.