Getting the Most Out of Your Online Homeowner Services
We’ve all experienced frustrating customer service, and at Spectrum we know a lot of people have been or are frustrated with their HOA property management company. That’s why we’ve worked hard to figure out exactly what our clients need and deliver it to them in the most efficient way possible. What we’ve learned over the years is that one of the best ways to simplify life for residents and board members is to make information easily accessible. For us that means offering quality online services like these:
Homeowner Account
Spectrum provides its communities with homeowner accounts so residents can log in and pay HOA dues, access governing documents, read community updates/newsletters, and review the meeting and events calendar. When people have easy access to information and payment options, there are fewer violations, past due accounts, and an improved sense of community and trust.
Live Chat or Schedule a Callback
Sometimes residents need to ask a quick question, which is why our clients have access to a Live Chat with a Spectrum representative. If it is during business hours, it’s a true live chat. The after-hours chat system will send an email message to a Spectrum representative via the website for you. Live Chat is an easy way to answer questions without burdening residents with phone calls or emails – especially when it’s a simple, quick question! If you prefer to talk on the phone, but don’t have much time, you are welcome to set an appointment to schedule a return call at a designated time of your choice.
Frequently Asked Questions
We know that one of the most frustrating things is to answer the same question a million times, which is why we believe it’s important to keep an up-to-date FAQ online that is easily accessible to homeowners. Instead of having to contact board members individually, residents can just hop on their computer, tablet, or smart phone to find answers to questions about HOA dues, approval processes, HOA budget(s), etc. Answers to these popular questions can be found here! If you can’t find the answer you’re looking for, just submit the question here, and we’ll make sure it gets into the right hands for a speedy follow-up. A good FAQ helps cut down on emails, phone calls, and other needless busy work.
Homeowner Forms
Another way we simplify things is to make all standard HOA forms easy to update and submit via Spectrum’s website! When someone needs to update their account information, apply for a payment plan, submit a home improvement request, or report a compliance violation, all they have to do is visit our forms section. By making these forms and others available online, we hope to make the process of working with the HOA and Spectrum seamless and pain free!
At Spectrum, we aim to make life simple, straightforward, and convenient for board members and your residents. Our website is just one way Spectrum strives to be the best association management resource we can be, for you as a board member, and for all homeowners living in your neighborhood. If you have any questions about our online services and how they can be tailored to your needs, please contact us! We’d love to chat with you about your needs and how we can help.
