Refreshingly Different Service…Both Online and In Person

The Spectrum team is dedicated to providing excellent service to our clients, and that standard remains the same whether we interact with you in person, over the phone, by email, or through our website chat service. Our overarching goal as a company is to provide you with dramatically improved service that is a refreshing change from the norm, and providing you with your own community website helps us do that.

Service at the Touch of a Button

With our online owner customer service center, homeowners can instantly access their most important information and services at the click of a button. To gain access to this service, owners just simply have to register in order to receive a username and password for future use. Other features we offer through this online service center include:

Online Payments

Through our online payment center, homeowners can easily pay their association dues via credit card, e-check, or automatic bill pay. Unlike many of our competitors, we don’t send you to a third party bank website to make your payment. You make payments directly to us, and once authorized by your financial institution, it’s immediately reflected in your account. This integrated account registration process prevents payments from being misapplied and virtually eliminates human error. Another added benefit is our legal block technology, which restricts access for homeowners that are at the attorney’s office for past-due assessments and encourages them to call to resolve the issue.

Account Overview

Once logged into their account, homeowners are able to view all previous charges and payments posted to their account over a 12-month history.

Compliance Center

Homeowners can access a complete list of all compliance letters that have been sent to them over the past year.

Message Centers

Owners can easily get in contact with us to ask questions, report violations, and complete many other helpful tasks through our message center. All online communication is logged in their individual account for future reference.

Improvement Center

Through our online service center, homeowners can easily submit ACC/ARC improvement request and upload all required documents during the online application process. Everything is automatically saved in the owners account and the status of the request can be tracked in real time. Additionally, all requests for additional information by the ACC/ARC are automatically emailed to the owner and reflected online.

Our online service center is one of the many ways we continue to provide refreshingly different service to our clients.